10in20 Webinar Series: Obsessing over your customers

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Date/Time
Date(s) - 04/17/2019
8:30 am - 9:00 am

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Coming into spring, it’s important to keep the customer at the center of your decision making process to ensure you’re driving customer experiences that also drive the bottom line. At Amazon, every idea starts by thinking about how we can delight customers. In fact, customer obsession is our guiding principle and part of our ‘secret sauce’ as a company. As Amazon CEO Jeff Bezos has said: “If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.”

In this webinar, we’ll cover:

  • How to keep customers at the center of your decision making to drive revenue
  • How to stay customer-obsessed, not competitor-obsessed
  • Opportunities to earn your customers’ trust
Webinar Details:
  • Title10in20 Webinar Series: Obsessing over your customers
  • Date: April 17, 2019
  • Time: 8:30-9:00 AM PDT
  • Speaker: Leah Holzman, Global Head of Marketing Communications

More information here: https://pages.payments.amazon.com/10in20webinar_apr2019.html?

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